FAQ

• Go to Settings > Team Members, click the “Add User” button, enter the user’s name and email address, and select their role. The user will receive a welcome email where they can set their password.

• Hirex offers seven roles: HR Admin, HR Team Member, Offer Admin, Hiring Manager, Hiring Team Member, Reviewer and Assistant. Each role has different access permissions.

• Go to Settings > Team Members, click on the user’s name, and update their role from their profile page.

• Go to Settings > Users, find the user, and click the “Password Reset” button. This will send a new email containing a password setup link.

• On the Settings > Users page, click the delete icon next to the user’s name. Their historical data (applications, comments) will be preserved, but their access will be removed.

• On the Hirex login page, click the “Forgot Password” link and enter your email address. You will receive an email with a link to set a new password.

• From the top navigation menu, click Jobs, then click the “Add Job” button. Fill in the job details across the tabs: Job Description, Screening Questions, and Stages.

• On the Jobs page, find the posting you want to copy and click the Duplicate option. A new posting will be created with the same settings and process stages.

• Open the job posting and change its status to Archived. Archived postings will no longer appear on your career page and will stop receiving new applications.

• Draft — Not visible on the career page and does not receive applications
• Draft — Not visible on the career page and does not receive applications
• Open — Visible on the career page and receives applications
• Privately — Not visible on the career page but can receive applications via a direct link
• Anonymous — Allows you to collect applications while hiding the company name and identity. It does not appear on the career page and accepts applications via a direct link
• Archived — Not visible on the career page and does not receive applications

• While editing the job posting, enable automatic archiving and set the date and time when the posting should close.

• Upload candidates directly to the Candidate Pool by importing a CSV or XLSX file. The import option is available on the Candidate Pool page.

• Select the candidate’s application and use the Move option to transfer them to another job process.

• Rejecting: Indicates that the candidate is not suitable for the position. You can add a rejection reason; the candidate will appear in the Rejected view.
• Reconsidering: Allows you to move a rejected candidate back into an active stage.
• Individual candidate archiving is not a separate feature — archiving works at the job posting level.

• Select multiple candidates in the process and use bulk actions, such as:
• Move to another stage
• Reject with a specific reason
• Send email
• Send assessment
• Send video interview
• Export data
• Transfer to HRIS

• Select the candidate’s application, click the “Send Assessment” button, and choose the test you want to send. The candidate will receive an email containing the assessment link.

• If the candidate has already completed the assessment, Hirex automatically skips sending duplicate emails. You can manually resend it using the “Send Assessment” button if needed.

• Select the application and use the “Send Assessment” action to resend the test independently of automation rules.

• Your postings are listed on your customized Hirex Career Page, branded with your company identity. The URL typically follows the format yourcompany.gethirex.com.

• Set the job posting status to Open. The posting will automatically appear on your career page.

• Go to Settings > Organization > Job Site, where you can upload your logo and banner image and add a company description.

• Set the job status to Unlisted. The posting will remain active and continue to receive applications via direct link but will not be visible on your career page.

• Go to Settings > Integrations and connect your Google or Outlook calendar.

• Open the job posting, go to the Reach tab, and enable the LinkedIn integration.

• You can set up automations triggered when a candidate moves to a specific stage, such as:
• Send an assessment
• Send an email
• Send a video interview invitation
• Send a survey

• Open a job posting, go to the Stages tab, select a stage, and configure the automation rules for that stage.

• Go to Settings > Email Templates to edit the email templates used in candidate communications.

• Go to Settings > Notification Preferences and select which events should trigger email notifications.

• Verify that the candidate’s email address is correct on their profile page.
• Ensure the email has not landed in the spam or junk folder.
• If you sent a bulk email, check your organization’s hourly sending limit.

• Confirm that the user’s role includes the required permissions. Some features are role-specific.
• Check whether the feature is included in your subscription plan.
• If the issue persists, contact the Hirex support team.

• If the candidate is not linked to a specific job, they may be in the Candidate Pool or in the Rejected view of a job posting. Use the search function to locate them.

💬 Still have questions?
• Contact us at [email protected] or start a chat from the Help Center.